Inbox
Conversations
Keys: J and K move down and up the list, R goes to the reply box. Open is waiting on us, Waiting is waiting on the customer. A reply sets a conversation to Waiting.
Saved replies
Type {name} where the customer’s first name should go. A saved reply is added to the reply box for you to read and change before it is sent.
This week
New each day
Closed each day
Busiest hours
Not closed, by person
The same conversations as Open and Waiting in the inbox.